Privacy Policy

Your privacy is respected
LesDirect is committed to safeguarding your privacy and will handle any information you provide us with confidentiality. In processing personal data, we comply with the applicable privacy laws and regulations. In this privacy and cookie statement, we inform you about how we manage your data.

Contact details

LesDirect
Duizeldonksestraat 24
5705 CA Helmond
info@lesdirect.nl
+31 6 2500 6551

Personal data we process

LesDirect processes your personal data because you use our services and/or because you provide these data to us yourself. Below is an overview of the personal data we process:

  • First name and surname

  • Address details

  • Telephone number

  • Email address

  • Other personal data you actively provide, for example by creating a profile on this website, in correspondence, or by telephone

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data about visitors under the age of 16, unless they have parental or guardian consent. However, we cannot verify whether a visitor is over 16. We therefore recommend that parents are involved in their children’s online activities to prevent the collection of data about children without parental permission. If you are convinced that we have collected personal data about a minor without such consent, please contact us via [email] and we will delete that information.

For what purposes and on what basis we process personal data

LesDirect processes your personal data for the following purposes:

  • To be able to execute the agreement between you and us

  • To call or email you in order to perform or improve our services

  • To deliver goods and services to you or to visit you for an appointment

  • To inform you of changes to our services and products

  • To send advertising and/or newsletters

  • LesDirect also processes personal data when we are legally obliged to do so, such as data required for our tax returns

Automated decision‑making

LesDirect does not make decisions based on automated processing that could (significantly) affect individuals. These are decisions taken by computer programmes or systems, without a human (for example, a LesDirect employee) being involved.

How long we retain personal data

LesDirect does not retain your personal data longer than is strictly necessary to achieve the purposes for which your data were collected.

In accordance with the Dutch Tax Authorities Act, we retain our sales administration for seven years.

Sharing personal data with third parties

LesDirect does not sell your data to third parties and only provides them if necessary for the performance of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we conclude a Data Processing Agreement to ensure the same level of security and confidentiality of your data. LesDirect remains responsible for these processing activities.

Cookies or similar techniques we use

LesDirect uses only technical and functional cookies, and analytical cookies that do not infringe on your privacy. A cookie is a small text file stored on your computer, tablet, or smartphone during your first visit to this website. The cookies we use are necessary for the technical functioning of the website and your user convenience. They ensure the website works properly and, for example, remember your preferences. They also help us optimise our website. You can disable cookies by configuring your browser to no longer store cookies. Additionally, you can delete all previously stored information via your browser settings.

Viewing, correcting or deleting data

You have the right to view, correct or delete your personal data. You also have the right to withdraw any consent you have given for data processing or to object to LesDirect’s processing of your personal data, and the right to data portability. This means you can request us to send the personal data we hold about you in a computer file to you or to another organisation you’ve named. You can send a request for access, correction, deletion, data transfer of your personal data, withdrawal of consent or objection to the processing of your personal data to [email]. To ensure the request for access is made by you, we ask you to include a copy of your ID with the request. Please black out your photo, machine-readable zone (the strip of numbers at the bottom of your passport), passport number, and Citizen Service Number (BSN) in this copy to protect your privacy. We will respond as soon as possible, but within four weeks, to your request. LesDirect also wishes to point out that you have the right to lodge a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do this via: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we secure personal data

LesDirect takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure, and unauthorised alteration. If you believe that your data are not properly secured or suspect misuse, please contact our customer service or email us at [email].

LesDirect may amend this privacy policy. The latest version is always displayed on this page.
This version was last updated on 5 May 2025.